Operation of a lighting solution
Operation of a lighting solution
Long-term support and assistance for your lighting solution.
We focus on the long-term performance and reliability of your lighting solution. At Zumtobel & Thorn, we provide comprehensive maintenance and support services to ensure that your system functions efficiently and is optimally maintained at all times. Our offer includes regular inspections, rapid troubleshooting, and tailored service-level agreements that are individually attuned to your needs. With our training and support services, we not only ensure functionality but also the future of your lighting solution.
Training – Knowledge for autonomous use
Our training courses equip you with the knowledge you need to independently manage and optimize your lighting solutions. From operation to troubleshooting – we offer practical training sessions.
Support – For trouble-free operation
Whether you're having operational questions, want to make system adjustments, or are experiencing urgent issues - our support team is at your service. With structured service processes, experienced technicians, and direct contact support, we ensure a prompt and proficient response.
Maintenance – Proactive rather than reactive
Regular maintenance cycles and visual inspections ensure uninterrupted and safe operation. If necessary, we carry out measurements on luminous intensity and system parameters to evaluate the condition of the installation and derive optimizations. So your lighting always performs at a consistently high level.
Optimization & Adaptation – Your System in Transition
Changes in use, new requirements, or technological advancements: We assist you in adapting your lighting solution to evolving conditions. This includes software updates, control system optimizations, and, if necessary, structural modifications—all attuned to efficiency, safety, and user comfort.
Repair service – Fast, skilled, reliable
In the event of defects, we ensure rapid restoration of functionality — whether by replacing individual components or repairing them on-site. Thanks to our own spare parts warehouse and trained staff, we can minimize downtimes and guarantee seamless operation.
Service Level Agreements (SLA) – predictable response times & 24/7 hotline
With an SLA, we guarantee response times according to a defined performance level — categorized into Bronze, Silver, and Gold. Depending on the service package, you will receive support from our trained in-house technicians within 4 to a maximum of 24 hours. Plus, SLA customers have exclusive access to the Zumtobel Support Hotline – available 365 days a year, 24/7. So you can rest assured that problems will be quickly identified, prioritized, and resolved professionally.
Warranty extension – coverage beyond the statutory period
By default, our product warranty is 2 years. Upon request and for an additional fee, this warranty can be extended to up to 10 years or more - calculated individually based on the product, location, and requirements. This way, you protect your investment in the long term and secure reliable cost planning during operation.
Inspection & LUX Measurement – Visibly More Control
As part of our inspection services, we provide precise on-site measurements of luminous intensity. This doesn't just enable us to carry out target/actual comparisons, but also to assess the impact of contamination or aging. The result: reliable data to help you make decisions about optimizations, maintenance, or replacement.
Why Zumtobel & Thorn?
Your benefits at a glance
- Long-term care: Our maintenance and support agreements ensure that your lighting remains in perfect condition.
- Fast problem solving: Our remote access and on-site services ensure that issues are resolved swiftly and efficiently.
- Professional training: We offer you the expertise required to independently manage your lighting solutions.